Contact Us

Thank you for visiting BitStarz, an independent source for reviews and guides on online gambling brands. If you have feedback on our content, a suggestion for a new review, or an inquiry about potential partnerships, we are here to listen. Please use the relevant sections below to direct your query to the appropriate channel. We maintain high standards for accuracy and helpfulness, and your input is crucial.

BitStarz is an independent affiliate and review website. We are not a casino or sportsbook operator. We do not run any online gambling platform, hold player accounts, process deposits, manage withdrawals, or handle financial transactions related to gambling. Our purpose is to provide unbiased, detailed reviews and information to help you make informed decisions about online casinos and sportsbooks. We act as a guide, offering insights and comparisons, but we are entirely separate from the operational aspects of any gambling brand we review.

Therefore, any issues pertaining to your personal gambling account, including gameplay, bonuses, or financial matters, must be directed to the specific online casino or sportsbook you are playing with. We do not have access to their systems or your personal data.

We assist with inquiries directly related to the content and operation of our BitStarz review website:

• Feedback and Corrections: If you find an error in one of our reviews, outdated information, or have suggestions for content improvement, please let us know.
• Partnership Opportunities: For potential collaborations, advertising inquiries, or affiliate program discussions, we welcome your proposals.
• General Inquiries: If you have a question about our website, our review methodology, or our editorial policy, feel free to reach out.
• Technical Issues: If you experience problems navigating our site or accessing content on BitStarz, please inform us so we can investigate.

Due to our independent nature, we cannot provide assistance in many areas. We are not equipped or authorized to intervene in matters concerning actual gambling operations:

• Player Account Issues: We cannot access, manage, or provide support for your accounts with any online casino or sportsbook.
• Deposit and Withdrawal Problems: We do not handle transactions, investigate payment delays, or resolve disputes regarding funds.
• Bonus Disputes: We cannot apply bonuses, clarify bonus terms for specific operators, or mediate bonus-related disagreements.
• Game Fairness or Technical Glitches: We are not involved in the operation of casino games and cannot address issues with game outcomes or software malfunctions.
• KYC (Know Your Customer) Verification: We cannot assist with identity verification processes for any gambling site.
• Live Chat or Direct Customer Support for Operators: We do not offer customer service for any online casino or sportsbook.

For any of the above, contact the customer support team of the specific gambling brand directly. They are the only ones with access to your account information and the authority to resolve such issues.

As stressed throughout this page, BitStarz does not operate any online casino or sportsbook. We do not hold player accounts, process deposits, manage withdrawals, or handle financial transactions. If you are experiencing issues with your account, a deposit, a withdrawal, bonus terms, or any other operational aspect of an online gambling site, you must contact that specific site's customer support directly. Look for their "Contact Us" or "Support" section on their website. They typically offer live chat, email, and sometimes phone support. They are the only entity that can assist you with these matters, as they have direct access to your account and transaction history.

For all legal inquiries pertaining to the BitStarz website, its content, or our operations, direct your correspondence to the following email address. This includes matters related to our terms of service, privacy policy, or any other legal concern. Provide a clear and detailed explanation of your inquiry for a prompt and appropriate response.

Email: [email protected]

This email is exclusively for legal matters related to BitStarz as an independent review site. We cannot offer legal advice regarding individual gambling activities or disputes with online casinos.

BitStarz respects the intellectual property rights of others and expects our users to do the same. If you believe your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site, notify us in accordance with the Digital Millennium Copyright Act (DMCA).

Your notification must include the following information:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send your DMCA and copyright takedown notices to:

Email: [email protected]

While BitStarz does not operate gambling sites, we promote responsible gambling. We understand that for some, gambling can become a problem. If you or someone you know is struggling with gambling addiction, seek help immediately. Numerous organizations provide support and resources.

These internationally recognized organizations offer assistance:

• Gamblers Anonymous: Offers meetings and support for individuals with gambling problems.
• National Council on Problem Gambling (NCPG): Provides a helpline and resources for problem gamblers in the USA.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling in the UK.
• BeGambleAware: Offers free, confidential help and support to anyone worried about their or someone else’s gambling in the UK.

Help is available, and you are not alone. Reach out to these professional services for confidential support and guidance.

We value your communication and respond to all legitimate inquiries promptly. For general feedback and partnership queries, expect a response within 2-3 business days. Legal inquiries and DMCA notices will be handled with urgency and discretion, with a response provided as quickly as our legal team can review the matter. Response times may vary during peak periods or public holidays. We appreciate your patience and understanding as we address your concerns effectively.