Contact Us

We appreciate you visiting BitStarz. Our goal is to provide comprehensive, unbiased reviews and insights into the online gambling landscape. If you have questions, feedback, or require assistance related to the content on our website, please use the contact methods outlined below. We strive to respond to all legitimate inquiries promptly.

BitStarz is an independent affiliate and review website. We specialize in evaluating and providing information about various online gambling brands, including casinos and sportsbooks. It is crucial to understand that we are NOT the casino or sportsbook operator ourselves. We do not own, operate, or manage any online gambling platform. Consequently, we do not hold player accounts, process financial transactions, or have access to any customer data from these operators.

Our role is strictly limited to publishing reviews, comparisons, and informational content to help users make informed decisions. We act as a guide, offering our perspective on the services provided by third-party gambling sites.

We are here to assist with matters directly pertaining to our website, BitStarz, and its content. Specifically, we can help with:

• Feedback on Our Reviews: If you have comments, suggestions, or believe there are inaccuracies in any of our reviews or articles, please let us know. We value user input to maintain the quality and accuracy of our content.
• Content Corrections: Should you identify factual errors, outdated information, or broken links on our site, we encourage you to report them.
• Partnership and Advertising Inquiries: For businesses interested in potential collaborations, advertising opportunities, or affiliate partnerships with BitStarz, please reach out.
• General Website Questions: Any questions regarding the functionality, navigation, or general information presented on BitStarz are welcome.

As an independent review site, there are specific areas where we cannot provide assistance. It is vital to understand these limitations to ensure your inquiry is directed to the correct party. We cannot help with:

• Player Account Access: We have no access to individual player accounts with any online casino or sportsbook.
• Deposit or Withdrawal Issues: We cannot process deposits, facilitate withdrawals, or investigate transaction problems.
• Bonus Disputes: We cannot resolve disputes related to bonuses, wagering requirements, or promotional offers from operators.
• KYC (Know Your Customer) Verification: We are not involved in the identity verification processes of any gambling site.
• Game Malfunctions or Fairness Complaints: Issues related to specific games, software glitches, or alleged unfair play must be addressed with the operator directly.
• Customer Support for Operators: We do not provide live chat, phone support, or email support for the gambling brands we review.

For any issues related to your personal account, deposits, withdrawals, bonus claims, or verification processes (KYC) with an online casino or sportsbook, you must contact the customer support of that specific operator directly. We reiterate that BitStarz is not the operator, and we do not have the capability to access your account information, process transactions, or intervene on your behalf. Each legitimate online gambling site provides its own dedicated customer support channels, typically including live chat, email, and sometimes telephone support. Please refer to the respective operator's website for their contact details.

For all legal inquiries pertaining specifically to the BitStarz website, its content, or our operations, please use the dedicated email address provided below. This includes matters such as privacy concerns, data protection inquiries (in line with GDPR principles), and other legal correspondence. Please ensure your communication is clear, concise, and includes all relevant details.

Email for Legal Inquiries: [email protected]

BitStarz respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright or other intellectual property rights, please send a formal DMCA (Digital Millennium Copyright Act) takedown notice or a similar copyright infringement claim to the email address provided below. Your notice must include:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information (name, address, telephone number, and email address).
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.

Email for DMCA and Copyright Takedowns: [email protected]

While BitStarz is an independent review site and not an operator, we are committed to promoting responsible gambling practices. If you or someone you know is struggling with gambling, we strongly encourage seeking help from professional organizations. Many jurisdictions offer resources and support services. We recommend consulting reputable national or international helplines and websites dedicated to problem gambling assistance. These organizations can provide confidential support, advice, and pathways to recovery. We do not provide direct counselling or support for problem gambling, but we advocate for its importance.

We aim to respond to all legitimate inquiries pertaining to BitStarz and its content within 3-5 business days. Please note that inquiries submitted over weekends or public holidays may experience a slight delay. We appreciate your patience and understanding as we work to address your communication thoughtfully and thoroughly. For urgent legal or DMCA matters, we endeavor to respond as swiftly as possible.