Cookie Policy

Cookies are small text files that websites place on your device when you visit them. These files contain information that helps websites remember your preferences, login status, and browsing behavior. At BitStarz, we use cookies to enhance your gaming experience and ensure our platform operates smoothly and securely.

Cookies can be either "session cookies" that expire when you close your browser, or "persistent cookies" that remain on your device for a specified period. They may be "first-party cookies" set directly by BitStarz, or "third-party cookies" placed by external services we work with to provide certain features.

BitStarz uses cookies for several essential purposes that directly benefit your experience on our platform. We use them to maintain your login session, remember your gaming preferences, process deposits and withdrawals securely, and provide personalized content recommendations based on your interests.

Our cookies also help us understand how players interact with different games and features, allowing us to improve our services continuously. We analyze website performance, identify technical issues, and ensure our security measures protect your account from unauthorized access. Additionally, cookies enable us to comply with regulatory requirements and maintain detailed records as required by our licensing authority.

Essential cookies are necessary for BitStarz to function properly. These cookies enable core functionality such as user authentication, account security, and payment processing. Without these cookies, you would not be able to log into your account, place bets, or access your gaming history.

Essential cookies also help us detect and prevent fraudulent activity, maintain session security, and ensure compliance with responsible gambling measures. We cannot provide our services without these cookies, and they are automatically activated when you use our platform. These cookies do not require your consent under applicable privacy laws because they are strictly necessary for the service you have requested.

Analytics cookies help us understand how visitors use BitStarz by collecting information about page views, time spent on different sections, and user journey patterns. This data is aggregated and anonymized, meaning we cannot identify individual users from this information.

We use analytics cookies to identify popular games, optimize website performance, and improve navigation. These insights help us enhance the overall user experience by identifying areas where players might encounter difficulties or where we can streamline processes. The information collected includes browser type, device information, and general geographic location, but never includes personally identifiable details.

Functional cookies enhance your experience by remembering your preferences and settings. These cookies store information such as your preferred language, currency selection, game display options, and sound settings. They ensure that when you return to BitStarz, the platform appears exactly as you configured it.

Functional cookies also remember your recently played games, favorite slots, and customized dashboard layout. While not strictly essential for basic functionality, these cookies significantly improve convenience and personalization. You can disable functional cookies, but doing so may result in a less tailored experience and require you to reset your preferences each visit.

Marketing cookies help us deliver relevant promotional content and measure the effectiveness of our advertising campaigns. These cookies track your interests based on games you play and features you use, allowing us to present personalized bonus offers and game recommendations that match your preferences.

We use marketing cookies to limit the frequency of promotional messages, ensuring you receive relevant offers without being overwhelmed. These cookies also help us understand which marketing channels are most effective, enabling us to allocate resources efficiently and provide better value to our players through targeted promotions and exclusive bonuses.

BitStarz works with trusted third-party service providers who may place their own cookies on your device. These partners include payment processors, game developers, customer support platforms, and analytics services. Each third party operates under their own privacy policy and cookie practices.

Third-party cookies enable integrated features such as live chat support, secure payment processing, and access to games from multiple software providers. While we carefully select our partners and ensure they meet our security standards, we recommend reviewing their individual privacy policies to understand how they handle your data.

Different cookies have varying lifespans depending on their purpose. Session cookies expire immediately when you close your browser, while persistent cookies may last anywhere from a few hours to several years. Essential cookies typically remain active for the duration of your session or until you log out.

Analytics and functional cookies usually persist for several months to maintain consistency in your experience and provide meaningful usage insights. Marketing cookies may last up to two years to ensure effective campaign measurement and personalization. You can view and manage individual cookie durations through your browser settings.

You have full control over cookie settings through your browser preferences. Most browsers allow you to block all cookies, accept only first-party cookies, or receive notifications before cookies are placed. However, disabling essential cookies will prevent you from accessing your BitStarz account and using our services.

To manage cookies effectively, access your browser's privacy or security settings. You can delete existing cookies and set preferences for future visits. Keep in mind that some cookie settings may affect functionality across multiple websites, not just BitStarz. We recommend allowing essential cookies while customizing preferences for other categories based on your privacy preferences.

BitStarz respects Do Not Track signals where technically feasible and legally required. However, there is currently no universal standard for how websites should respond to these signals. We continue to monitor developments in this area and will update our practices as industry standards evolve.

If you enable Do Not Track in your browser, we will limit certain tracking activities while ensuring essential functionality remains available. This may affect personalization features and analytics capabilities, but will not prevent you from accessing core gaming services.

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our services. When we make significant changes, we will notify you through our website or email. The updated policy will include the effective date, and continued use of BitStarz after changes take effect constitutes acceptance of the revised terms.

We encourage you to review this policy regularly to stay informed about how we use cookies and protect your privacy. Minor updates may be made without specific notification, but substantial changes will always be communicated clearly to our users.

If you have questions about our Cookie Policy or need assistance managing your cookie preferences, our support team is available to help. You can reach us through live chat, email, or the contact form on our website. We are committed to transparency and will provide clear explanations about our cookie practices and how they affect your BitStarz experience.