Privacy Policy

BitStarz protects your privacy and personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website or use our online casino services. Trust is fundamental to our relationship with you, and we protect your information seriously.

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all BitStarz users, regardless of how you access our platform.

We collect various types of information to provide our services and comply with regulatory requirements. We gather:

• Personal identification information: Your name, date of birth, email address, phone number, and residential address
• Account information: Username, password, security questions, and account preferences
• Financial data: Payment method details, transaction history, deposit and withdrawal records
• Identity verification documents: Government-issued ID, utility bills, or other documents for account verification
• Gaming activity: Game play history, betting patterns, winnings, and account balance information
• Technical information: IP address, browser type, device information, and website usage data
• Communication records: Customer support interactions, chat logs, and correspondence

BitStarz uses your personal information for several legitimate business purposes. We process your data to create and manage your account, verify your identity as required by anti-money laundering regulations, and process your deposits and withdrawals securely.

Your information helps us provide personalized gaming experiences, recommend games that match your preferences, and communicate important updates about our services. We also use your data to detect and prevent fraud, ensure responsible gambling practices, and comply with legal obligations imposed by our licensing authority.

Additionally, we may use aggregated, non-personally identifiable information to improve our services, analyze website performance, and develop new features for our platform.

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), we process your personal information based on several legal grounds. These include:

• Contractual necessity: Processing required to fulfill our terms of service and provide gaming services
• Legal compliance: Meeting regulatory requirements for identity verification, anti-money laundering, and responsible gambling
• Legitimate interests: Fraud prevention, security measures, and service improvement activities
• Consent: Marketing communications and optional data processing activities where you have provided explicit consent

BitStarz does not sell your personal information to third parties. However, we may share your data in specific circumstances to operate our business and comply with legal requirements.

We share information with trusted service providers who help us process payments, verify identities, provide customer support, and maintain our technical infrastructure. These partners are contractually bound to protect your information and use it only for specified purposes.

We may disclose your information to regulatory authorities, law enforcement agencies, or other governmental bodies when required by law or to investigate suspected illegal activities. In a business merger, acquisition, or sale, your information may be transferred to the new entity under equivalent privacy protections.

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes advanced encryption protocols, secure server infrastructure, and regular security audits.

All sensitive data transmissions are protected using industry-standard SSL encryption. We maintain strict access controls, ensuring that only authorized personnel can access your information for legitimate business purposes. Our security practices are regularly reviewed and updated to address emerging threats and maintain high protection standards.

You have several rights regarding your personal information under applicable privacy laws. These rights include accessing your personal data, requesting corrections to inaccurate information, and obtaining copies of the data we hold about you.

You may request deletion of your personal information, though certain data must be retained for regulatory compliance. You can object to specific processing activities, restrict how we use your information, and withdraw consent for optional data processing.

If you are located in the European Union, you have the right to lodge complaints with your local data protection authority if you believe we have not handled your information appropriately.

BitStarz uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. These technologies help us remember your preferences, analyze website traffic, and provide personalized content.

We use essential cookies that are necessary for website functionality, performance cookies to optimize site speed, and analytics cookies to understand user behavior. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some website features.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information and transaction records are typically maintained for several years after account closure to meet regulatory requirements.

Marketing communications data is retained until you withdraw consent or we determine it is no longer necessary. Technical logs and analytics data are generally retained for shorter periods unless required for security or legal purposes.

BitStarz may transfer your personal information to countries outside your jurisdiction to provide our services effectively. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.

We use standard contractual clauses, adequacy decisions, and other approved mechanisms to ensure your data receives equivalent protection regardless of where it is processed.

Our services are strictly for adults aged 18 and older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under the legal gambling age, we will promptly delete such information and terminate the associated account.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent website notices. Your continued use of BitStarz services after policy updates constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy, need to exercise your privacy rights, or wish to contact our Data Protection Officer, please reach out through our customer support channels. We address your privacy concerns promptly and transparently.